Your consumer rights

Consumer Rights:

What does it mean to be a consumer?  This happens when you buy goods or services, and at that point your statutory rights which deal with consumers come into effect. These rights protect the consumer from being treated unfairly by a trader. According to you can get help in cases where there are faulty goods; counterfeit goods; poor service; problems with contracts; problems with builders; or rogue traders. Nonetheless, it is important to note that this list is not exhaustive. If you feel you have been treated unfairly, there is nothing wrong with having to obtain an advice.  It is free advice after all.


Notwithstanding, here are a few quick things you could do should such things occur:

  • You can get a refund
  • You can refuse to pay for a service
  • You can either get a repair or replacement
  • If you do change your mind, you can return the goods. However, be aware that each trader has time limits on when you can return the goods and strict policies on the goods not being used. Be sure to check your receipts when goods are purchased.


Laws that govern consumers:

  • Sale of Goods Act 1979
  • Consumer Protection from Unfair Trading Regulations 2008
  • Unfair Contract Terns Act 1977
  • Consumer Protection Act 1987
  • Unfair Terms in Consumer Contracts Regulations 1999
  • Consumer Protection (Distance Selling) Regulations 2000
  • Enterprise Act 2002
  • Electronic Commerce Regulations 2002
  • General Product Safety Regulations 2005